At Ksaimas Closet, we strive to ensure complete customer satisfaction. However, if you receive a damaged or defective product, we offer a return within 24 hours of delivery.
Eligibility for Return
- Only damaged or defective products are eligible for return.
- The customer must raise a complaint within 24 hours of delivery.
- A proper unboxing video of the product must be provided as proof.
How to Initiate a Return?
- Contact Us Immediately
- Call/WhatsApp: +91-9653216171
- Email: support@ksaimascloset.in
- Provide Required Details
- Order number
- Product images/videos (clearly showing damage/defect)
- Unboxing video (mandatory for refund approval)
- Pack the Product Securely
- Return the product in its original packaging.
- Return Process
- Once we receive the returned product, our team will inspect it.
- If approved, the replacement will be processed to the given address within 3-5 business days.
Important Notes
- Returns are accepted only for damaged/defective items.
- No returns/exchanges for change of mind or wrong size/color selection.
- Shipping charges (if applicable) are non-refundable.
For any questions, contact us at:
📞 +91-9653216171
✉️ support@ksaimascloset.in
🌐 https://ksaimascloset.in